Customer Information


All items come with gift packaging. Jewellery items will be gift boxed or, in the case of smaller items in an organza gift pouch. 

All items come with a care card and polishing cloth.

Please allow 5 working days for delivery and 10 working days for bespoke or personalised items.

Postage and order tracking

All orders (except special orders) are dispatched within 5 working days via  Royal Mail . Different postage options available at checkout. Insurance is applied to cover value of items.
It is strongly recommended that orders over £50 in value are sent by tracked services or special delivery.
Email will be sent out with date of postage and tracking information.
Please contact us with any queries


Cancellations and Returns

You have the right to cancel. All cancellations must be received within 24 hours.

If for any reason you are not completely satisfied with your purchase items can be returned within 14 days for refund or exchange. This excludes bespoke items, commissions , personalised orders and earrings (for hygiene reasons).

Please contact for return instructions.

Postage costs will only be reimbursed in the event of error on doodlebugzz part or damage on receipt.

Email Subscriptions

To keep up to date with new pieces and special offers please subscribe to the email list. Your email address will only be used for this purpose and will not be passed to third parties. If at any time you wish to unsubscribe from Doodlebugzz marketing please just send an email and your details will be deleted immediately. Alternatively just tick the "unsubscribe " box at the bottom of your newsletter.

Data Handling

In order to process your order it is necessary to collect certain information such as name, address, phone number and email address. Doodlebugzz uses this information for the sole purpose of processing and dispatching your order. At no time will your information be used for any other purpose nor will it be passed to third parties or other agencies. Your information is secure with Doodlebugzz.